Privacy Policy

Welcome to Zorvath, a mobile application owned and operated by Zorvath Tech Private Limited. We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when using our application.

By accessing or using the Zorvath application, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. About Zorvath

Zorvath is an e-commerce platform that enables users to purchase products and access digital commerce services. Where applicable, users may access partner-related features such as wallet management, commission tracking, and eligible withdrawals.

2. Information We Collect

Depending on the services you use, we may collect:

Personal Information

• Full Name
• Mobile Number
• OTP verification details

KYC Information

• Aadhaar Number
• PAN Number

Banking Information

• Account Holder Name
• Bank Name
• Bank Account Number
• IFSC Code
• UPI ID

Transaction Information

• Product Orders
• Purchase History
• Wallet Balance
• Commission Records
• Withdrawal Requests
• Payment Transactions

3. Purpose of Collecting Information

Your information is collected for purposes including:

• Creating and managing your account
• OTP-based authentication
• KYC verification
• Processing product orders
• Processing wallet withdrawals
• Commission-related record management and calculation of eligible commissions based on product purchase and sales activities according to applicable company policies and terms
• Customer support
• Fraud prevention
• Security monitoring
• Legal compliance
• Service improvement

4. OTP Authentication

Your mobile number is used to send One-Time Passwords (OTP) for secure login and account verification.

5. KYC Verification

Certain features such as eligible commission payments or withdrawals may require KYC verification.

The KYC information collected is used only for:

• Identity verification
• Payment verification
• Fraud prevention
• Regulatory compliance

6. Payment Processing

Payments are processed through Razorpay.

We do not store your:

• Debit Card PIN
• Credit Card PIN
• UPI PIN
• Internet Banking Password

Payment information is processed securely by the payment service provider.

7. Data Security

We implement reasonable technical and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

8. Information Sharing

We do not sell, rent, or trade your personal information.

Information may be shared only:

• With payment partners to process transactions
• When required by law
• To protect the security and integrity of our services

9. Third-Party Services

Our application currently uses:

• Razorpay — Payment Processing
• MSG91 — OTP/SMS Verification
• Hostinger — Website/App Hosting

Third-party providers process information according to their own privacy policies.

10. Permissions

The application requests only those permissions necessary for its features.

If additional permissions are introduced in future updates, they will be requested only when required and this Privacy Policy may be updated accordingly.

11. Refund & Cancellation Policy

Order Cancellation

Customers may request order cancellation by contacting our support team through the official support email or support channel available in the Zorvath application.

Cancellation requests will be reviewed by our support team based on the order status and applicable policies. Orders that have already been shipped or processed may not be eligible for cancellation.

Refund Policy

Refund requests will be processed only after verification and approval by Zorvath Tech Private Limited.

If a refund is approved, the amount will be processed to the original payment method or applicable wallet/account as per the payment process.

The refund processing time may vary depending on the payment provider and banking partner.

Return / Replacement

If a customer receives a damaged, defective, or incorrect product, the customer can contact our support team with the required order details and supporting information.

Our team will review the request and provide a suitable resolution as per company policy.

Contact Support

For any cancellation, refund, or order-related queries, customers can contact our support team through the support details provided in the Zorvath application and website.

Zorvath Tech Private Limited reserves the right to review and approve cancellation and refund requests based on applicable terms and conditions.

Currently, return requests are handled through our official customer support channels. In-app return functionality may be introduced in future versions.

12. Account Management and Deletion

When a user requests account deletion, the user's personal information, KYC details, bank details, purchase history, and account data will be permanently deleted from our systems.

No digital copy of the deleted account information will be retained. Invoice hard copies may be temporarily maintained only for accounting and audit purposes.

These records will be securely disposed of in accordance with our record retention practices.

13. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

14. Children's Privacy

The application is intended for general users. Where applicable, certain financial or partner-related features may require legally valid identification and eligibility.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website and become effective from the date of publication.